Consulting Services:

   

Strategic Facilities Plan
Based on a comprehensive review of your retail delivery network and operational infrastructure, KDA recommends a facility strategy that includes internal efficiency improvements, technological advancements, space and staffing models, and financial forecasts to best support your business growth over a ten-year horizon.

Strategic Retail Delivery Plan
Here, KDA reviews your retail delivery network to determine how well existing locations serve your customers and members, support your sales culture, and promote product merchandising. A tailored plan defines changes to better cover your service area and expand market coverage.

Branch Office Feasibility Study
This product assesses the need for a new branch office in your market. Based on economic and demographic analysis that highlights emerging growth trends and traffic patterns within your community, KDA recommends a new retail outlet that will meet market opportunities and deliver desired financial performance.

Site Analysis
Site analysis provides an independent, objective opinion of real estate under consideration for a new facility. KDA’s design professionals review the site in terms of ingress/egress, visibility, traffic flow, and a variety of other factors to determine its ability to meet your overall financial objectives.

Operations Analysis
Operations analysis places us inside your institution to assess how efficiently work flows through it, and how that efficiency may be improved. KDA recommends a customized plan to create the operational and administrative infrastructure needed to support your business growth over a ten-year horizon.

 

Retail Evaluation of Existing Facilities
Based on review of your existing retail outlets, customer traffic patterns, and branch floor plans, KDA recommends needed changes to create an effective sales environment and enhance retail merchandising opportunities.

Customer Surveys
Through telephone surveys, KDA polls your members or customers for their opinions on issues central to your growth, including their awareness and impressions of your business, level of customer satisfaction, and preferences on products, services, and delivery channels.

Strategic Product Assessment
Here, KDA evaluates your roster of products and services against those of your key competitors. Based on this comparison, we offer recommend-ations to help you implement new products to fill competitive deficiencies, price products appropriately, and improve interest and fee income opportunities.

Electronic Delivery and Technology Assessment
This product evaluates your institution’s equipment, capabilities, and requirements for its various elec-tronic delivery channels, including phone centers, Audio Response Unit (ARU) and Web banking.